Remote Assistance is one of the I3D industrial service features and now you can watch the real I3D Remote Assistance demonstration video. Through this Video you will see and understand all the features, functionalities and the capabilities of Remote Assistance feature.

The explanatory video shows the remote assistance video conferencing between the manager and the field worker. In real life there can be many-to-many connections, so group of experts can cooperate with the group of technicians. In this case HMT-1 Smart glasses are enabling video-conferencing capabilities that allow the expert / manager to see what the worker is doing and help him through the smart glasses, all from the workers point of view. This feature introduces a totally new way of collaborating and problem-solving capabilities to the field worker with the help of more experienced staff at his disposal.

Main benefits of Plant Online / Remote assistance is reducing downtime related to new or lower skilled technician, learning in real life conditions, creating knowledge base for technicians, and provides the possibility of solving more complex problems faster and more efficient as it is shown in the video.

For better insight and more information please see our I3D Remote Assistance demonstration video: